Privacy Policy

This Privacy Policy describes how Pequod's Pizza ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at pequodsclub.rest, place orders, sign up for our loyalty program, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner in accordance with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with this policy, please discontinue use of our website and services immediately.

1. About Us

Pequod's Pizza is a food service business operating in the United States. We operate through our website pequodsclub.rest and our physical restaurant location(s). We take the privacy of our customers, website visitors, and loyalty program members seriously, and we have implemented this policy to ensure full transparency about how we handle your personal information.

For all privacy-related inquiries, you may contact us using the information below:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Pequod's Pizza through the following channels:

• Our website located at pequodsclub.rest and any subdomains associated with it
• Online ordering platforms and third-party delivery integrations we use
• Our customer loyalty and rewards program
• Email newsletters, promotional communications, and marketing campaigns
• Customer service interactions via phone, email, or online chat
• In-restaurant data collection activities such as feedback forms, WiFi access, and reservation systems
• Social media pages and platforms where we maintain an official presence

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through links on our website.

3. Information We Collect

We collect several categories of personal information depending on how you interact with our business. The types of information we collect include, but are not limited to, the following:

3.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us directly, we may collect:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (for age verification and birthday rewards)
• Username and password (for registered accounts)

3.2 Payment and Transaction Information

When you make a purchase through our website or at our restaurant, we collect transaction-related data, including:

• Payment card details (processed securely through PCI-DSS compliant third-party processors; we do not store full card numbers)
• Billing address
• Order history, including items ordered, order amounts, and frequency of purchases
• Loyalty points accrued and redeemed
• Refund and dispute records

3.3 Usage and Behavioral Data

We automatically collect certain technical and behavioral data when you visit our website, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited on our website and time spent on each page
• Referring website or URL
• Search queries entered on our website
• Clickstream data and navigation paths
• Session duration and frequency of visits

3.4 Device Information

When you access our website or online ordering platform from a mobile device or computer, we may collect:

• Device identifiers (such as advertising IDs)
• Mobile device model and manufacturer
• Operating system version
• Screen resolution and display settings
• Mobile network information

3.5 Location Data

With your consent, we may collect precise or approximate geographic location information to facilitate delivery services, suggest nearby restaurant locations, or provide location-based promotions. You may withdraw your consent to location data collection at any time through your device settings.

3.6 Communications Data

If you contact us by email, phone, or through our website contact form, we may retain records of your communications, including the content of messages, inquiries, complaints, and feedback you provide to us.

3.7 Marketing and Preference Data

We collect information about your marketing preferences, including whether you have opted in or out of promotional communications, your food preferences (where voluntarily provided), dietary restrictions or allergen information (if submitted by you), and survey responses or feedback.

3.8 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your interactions with our website. For more detailed information, please refer to Section 9 of this Privacy Policy, which is dedicated to cookie usage.

3.9 Information Collected from Third Parties

We may receive personal information about you from third-party sources, including:

• Third-party food delivery platforms (such as DoorDash, Uber Eats, Grubhub, or similar services)
• Social media platforms when you interact with our social media pages or use social login features
• Analytics providers and advertising partners
• Publicly available sources and data aggregators

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup
• Managing your customer account and loyalty program membership
• Communicating order confirmations, updates, and delivery notifications
• Processing payments and managing billing and invoicing
• Handling refunds, returns, and disputes
• Providing customer support and responding to your inquiries

4.2 Analytics and Service Improvement

• Analyzing website traffic, usage patterns, and user behavior to improve our website and services
• Conducting internal research and data analysis to better understand customer preferences
• Identifying technical issues and improving website performance
• Developing new menu items, promotions, or services based on aggregate customer feedback
• Monitoring and auditing service quality and operational efficiency

4.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required by law)
• Providing personalized promotions, birthday rewards, or loyalty program benefits
• Displaying targeted advertising on our website and third-party platforms based on your preferences and browsing behavior
• Conducting contests, sweepstakes, and promotional campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected].

4.4 Legal Compliance and Security

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement and government authorities
• Detecting, preventing, and investigating fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other applicable agreements
• Protecting the rights, safety, and property of Pequod's Pizza, our customers, and the public

4.5 Business Operations

• Maintaining and improving our internal business processes and operations
• Planning and managing business continuity and disaster recovery
• Conducting due diligence in connection with business transactions such as mergers, acquisitions, or asset sales

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with the following categories of recipients under the circumstances described below:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to assist us in operating our website and delivering our services. These service providers may have access to your personal information solely to perform tasks on our behalf and are contractually obligated not to use it for any other purpose. Categories of service providers include:

• Payment processors and financial institutions (e.g., Stripe, Square, PayPal)
• Third-party food delivery platforms and logistics providers
• Email marketing and communications platforms
• Cloud hosting and IT infrastructure providers
• Website analytics providers (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Fraud detection and cybersecurity service providers
• Advertising networks and retargeting platforms

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, court order, or at the request of government authorities, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation under federal or state law
• Protect and defend the rights or property of Pequod's Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

5.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, reorganization, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.

5.4 With Your Consent

We may share your personal information with third parties for other purposes when we have obtained your explicit consent to do so.

5.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for marketing, research, analytics, and other purposes without restriction.

6. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption technology.
• Payment Security: We use PCI-DSS compliant payment processors to handle payment card information. We do not store full credit or debit card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized employees, contractors, and service providers who require it to perform their job functions. All personnel with access to personal data are bound by confidentiality obligations.
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and other security technologies to monitor and protect our network infrastructure.
• Regular Security Assessments: We conduct periodic reviews and assessments of our data security practices and update them as necessary to address new threats and vulnerabilities.
• Data Minimization: We collect only the personal data that is necessary for the purposes described in this Privacy Policy.

Despite our best efforts, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your personal information has been compromised, please contact us immediately at [email protected].

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and comparable state privacy laws in Virginia, Colorado, Connecticut, Texas, and other states that have enacted comprehensive privacy legislation.

7.1 Right to Know / Right to Access

You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom we share it. You also have the right to receive a copy of the specific pieces of personal information we hold about you.

7.2 Right to Correction

You have the right to request that we correct any inaccurate personal information we maintain about you. You may update certain account information directly through your user account dashboard on our website, or by contacting us directly.

7.3 Right to Deletion

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete a transaction for which the personal information was collected
• Detect security incidents or protect against illegal activity
• Comply with a legal obligation
• Exercise free speech or another right provided by law
• Engage in public interest research or statistical analysis

7.4 Right to Data Portability

You have the right to request that we provide your personal information in a portable, commonly used, machine-readable format so that you may transfer it to another service provider where technically feasible.

7.5 Right to Opt Out of Sale or Sharing

We do not sell your personal information for monetary consideration. However, we may share certain data with advertising partners for targeted advertising purposes, which may constitute "sharing" under the CPRA. You have the right to opt out of such sharing. To opt out, please contact us at [email protected] or use applicable opt-out mechanisms provided by our advertising partners.

7.6 Right to Limit Use of Sensitive Personal Information

To the extent we collect sensitive personal information (such as precise geolocation data or financial account information), California residents have the right to limit our use of such information to purposes necessary to perform our services or as otherwise permitted by law.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, provide a different level or quality of service, or suggest that you will receive a different level of service because you exercised your privacy rights.

7.8 How to Submit a Privacy Request

To exercise any of the rights described above, you may contact us by:

• Email: [email protected] (please include "Privacy Request" in the subject line)

We will verify your identity before processing your request. You may designate an authorized agent to submit a request on your behalf, provided that the agent presents written authorization from you and we can verify your identity. We will respond to verified requests within the timeframes required by applicable law (typically 45 days, with a possible extension of an additional 45 days where reasonably necessary).

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

9. Cookie Policy

Our website at pequodsclub.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant content and advertising. This section provides a summary of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember your actions and preferences over time, so you do not have to re-enter them whenever you return to the site or browse between pages.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website, including enabling you to log in to your account, place orders, and use shopping cart functionality. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and how users navigate the site. We use this information to improve our website. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your location preference or language settings) to provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy, which is available on our website.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 18 without parental or guardian consent.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take prompt steps to delete such information from our records. If you believe that a child under 13 has provided us with personal information without parental consent, please contact us immediately at [email protected].

Parents or guardians who wish to review, correct, or request deletion of personal information collected from a minor in their care should contact us using the information provided in this Privacy Policy.

11. International Data Transfers

Pequod's Pizza is based in the United States, and our primary operations and data processing activities are conducted within the United States. However, some of our third-party service providers, including cloud hosting providers, analytics platforms, and payment processors, may store or process data in servers located outside the United States.

If your personal information is transferred to or accessed from outside the United States, we will ensure that such transfers are subject to appropriate safeguards in accordance with applicable law. These safeguards may include:

• Contractual clauses that require recipients to protect personal data to the standards required under applicable U.S. privacy laws
• Ensuring that third-party service providers are participants in recognized data privacy frameworks
• Other legally recognized transfer mechanisms as appropriate

By using our website and services, you acknowledge and consent to the potential transfer of your personal information to countries outside the United States, subject to the safeguards described above.

12. Applicable Laws and Legal Framework

As a food service business operating in the United States, our privacy practices are governed by applicable federal and state laws, including but not limited to:

• Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45: We are subject to FTC oversight regarding unfair or deceptive acts or practices in commerce, including deceptive privacy practices.
• California Consumer Privacy Act (CCPA), Cal. Civ. Code § 1798.100 et seq., as amended by the California Privacy Rights Act (CPRA): We comply with the rights and obligations applicable to businesses that collect personal information from California residents.
• Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.: We comply with requirements regarding the collection of personal information from children under 13.
• CAN-SPAM Act of 2003: Our commercial email practices comply with the requirements of the Controlling the Assault of Non-Solicited Pornography and Marketing Act.
• State Privacy Laws: We also comply with applicable privacy laws in states where we conduct business or where our customers reside, including but not limited to Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Texas (TDPSA), to the extent applicable.
• Payment Card Industry Data Security Standard (PCI-DSS): Our payment processing practices comply with PCI-DSS requirements to protect cardholder data.

13. How to File a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable law, you have the right to lodge a complaint with the relevant regulatory authority. In the United States, the following authorities may be relevant depending on your state of residence:

13.1 Federal Trade Commission (FTC)

The FTC is the primary federal consumer protection authority in the United States. You may file a complaint with the FTC regarding unfair or deceptive practices, including privacy violations:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

13.2 California Privacy Protection Agency (CPPA)

California residents may submit complaints to the California Privacy Protection Agency regarding violations of the CCPA/CPRA:

• Website: cppa.ca.gov

13.3 State Attorneys General

Residents of other states may have the right to submit complaints to their state Attorney General's office regarding violations of applicable state privacy laws. We encourage you to visit your state's official government website for relevant contact information.

Before filing a complaint with a regulatory authority, we strongly encourage you to contact us directly at [email protected] so that we may have an opportunity to address your concerns promptly and directly.

14. Third-Party Links

Our website may contain links to third-party websites, social media platforms, and online ordering services. These third-party sites have their own privacy policies, which we do not control and for which we are not responsible. We encourage you to review the privacy policies of any third-party websites you visit through links on our site before submitting any personal information.

The inclusion of a link to a third-party website on our platform does not constitute our endorsement of that website or its privacy practices.

15. "Do Not Track" Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser signals. However, you may use the cookie management tools described in Section 9 to control tracking on our website.

16. California Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents who have an established business relationship with us may request information about whether we have disclosed personal information to third parties for their direct marketing purposes during the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please contact us at [email protected] with "California Shine the Light Request" in the subject line. We will respond to your request within 30 days.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. If we make material changes, we will provide notice through our website, via email to registered users, or by other means as required by applicable law.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of changes to this Privacy Policy will constitute your acknowledgment of those changes.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns in a timely and professional manner.

We aim to respond to all privacy-related inquiries within 10 business days. For formal rights requests (such as access, deletion, or portability requests), we will respond within the timeframes required by applicable law.